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1. What is your Return Policy?
*Reserved Rights Regarding Returns
Melane´Designs reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
· A returns history that is irregular or excessive (wardrobing).
· A returns history that is irregular or excessive and involving worn, altered, laundered, damaged, or missing items; or
· A return that indicates potentially fraudulent or criminal activity.
2. Do you allow product exchanges?
We cannot guarantee our ability to accommodate exchanges, as we are unable to ensure the style/size required will remain available at the time that your return is received in our Distribution Center. Please contact our Customer Service Department for availability.
3. Is there a size chart?
Yes, we provide a general size chart below.
*Please note that sizing may slightly vary depending on different cuts and fabrics. Please use this information as a general guideline to determine the most accurate size for fit.
4. Will items that are out of stock be restocked?
We like to keep our inventory fresh and trendy with the newest styles for the season. Therefore, most of the items that sell out are not restocked. If you would like to know if an item will be restocked, please contact our Customer Service Team here in the US at 304-370-3720 or via email at customerservice@melanedesigns.com.
5. I placed my order and forgot to apply the discount code?
Once the order is completed, the discount code cannot be applied.
6. When will my order be processed/delivered?
Once the authorization criteria have been met and the order is approved, all orders placed Monday - Friday before 2pm EST will be processed same day. All orders placed Monday – Friday after 2pm and all orders placed on Saturday and Sunday will be processed within one business day unless the business day falls on a holiday. If the business day falls on a holiday, your order will be processed the next business day following the holiday. Orders are shipped via USPS Priority Mail with a set delivery time of one to three business days.
* - Holidays include: Presidents' Day, Columbus Day, Veterans' Day, Christmas, Thanksgiving, New Year's Day, Easter, Independence Day, Labor Day, Memorial Day, and Martin Luther King's Birthday.
Additional Questions:
If you have any additional questions, please contact our customer service team at customerservice@melanedesigns.com.
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